Family Locator

Support

Family Locator app (iOS and Android)

Need help with Family Locator? Email us at bucajsc.com@gmail.com. We read every message and usually reply within a few days. You can also use Settings → Send feedback in the App.

Before you write

Many questions are answered below. If yours is not, include these details so we can help faster:

Frequently asked questions

How do I invite someone to my circle?

On the Map tab, tap Add people. You can share the 6-character invite code (or let them scan the QR code) — the code works once and expires after 24 hours. Or, on the Phone number tab, enter the number of a family member who has verified their number in the App; they will receive an invitation to accept.

How do I join a circle?

Install Family Locator, then tap Add people → Enter code and type the code or scan the QR code you received. If someone invited you by phone number, open the invitations inbox on the Map tab and tap Accept.

How do I stop sharing my location?

Turn off Settings → Share my location to pause sharing in all circles, or open Settings → My circles to turn sharing off for one circle. Members will see that your sharing is paused. You can also leave a circle at any time.

Why can’t I see a family member?

They may have paused sharing, or their phone may be off, offline, or missing location permission. On the free plan you can view a limited number of people; the others are shown as locked until you upgrade to VIP.

My location is not updating

Allow location access all the time (Android) or Always (iOS) for Family Locator, keep location services on, and on Android turn off battery optimization for the App. Some phones (for example Xiaomi, Oppo, Samsung) also stop apps in the background unless you allow them.

How do the free plan and VIP work?

The free plan lets you view 1 person, use live view 3 times a day, see 24 hours of history and save 1 place per circle, with ads. VIP raises these limits (up to 20 people, unlimited live view, 30 days of history, 10 places) and removes ads. Subscriptions are managed by the App Store or Google Play: open your subscriptions there to change or cancel them.

Can I get a refund?

Purchases go through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, and the Google Play refund page for Android.

I’m using a guest account — will I lose my data?

A guest account lives on this phone only. If you sign out or uninstall the App, you lose it along with its circles and places. To keep them, use Settings → Save your account and sign in with email, Google or Apple.

How do I delete my account?

In the App, go to Settings → Delete account and confirm. This permanently deletes your account, devices, location and history, and removes you from all circles. It does not cancel a VIP subscription — cancel it in the App Store or Google Play. If you can no longer open the App, email us from the email address of your account. See the privacy policy for details.

Contact

BJSC · Email: bucajsc.com@gmail.com · Privacy Policy