ToMarkdown

Support

ToMarkdown app (iOS and Android)

Need help with ToMarkdown? Email us at dungtools92@gmail.com. We read every message and usually reply within a few days.

Before you write

Many questions are answered below. If yours is not, include these details so we can help faster:

Frequently asked questions

Which sources can I convert?

Word, Excel, PowerPoint, OpenDocument, RTF, EPUB, PDF (including scanned PDFs), photos and screenshots, and any web page link.

Why did my conversion fail?

The most common reasons: the file is damaged or password-protected, the web page is not publicly reachable, or the connection dropped while uploading. Check the reason shown in your history, then try again. If it keeps failing, send us the file type and the error message.

The text from my scan or photo is wrong

Choose the language of the document before converting: text recognition (OCR) reads one language at a time. Use a sharp, well-lit photo taken straight on, and avoid shadows across the page.

Where are my results?

In the History tab. Results are stored on your device only, so they are gone if you uninstall the app. Save the .md file or copy the text if you want to keep it elsewhere.

How do free conversions and VIP work?

You get a number of free conversions every day. Watching a short ad unlocks VIP for one day. A VIP subscription (weekly, monthly or yearly) removes ads and the daily limit. Subscriptions are managed by the App Store or Google Play: open your subscriptions there to change or cancel them. After reinstalling the app or switching devices, tap Restore purchases in Settings.

Can I get a refund?

Purchases go through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, and the Google Play refund page for Android.

How do I delete my data?

Uninstalling the app removes everything stored on your device. To delete conversion records kept on our servers, email us with the file names and times of the conversions. See the privacy policy for details.

Contact

BJSC · Email: dungtools92@gmail.com